Privacy Policy

Effective Date: October 2025
Last Updated: October 28, 2025

This Privacy Policy describes how EmberHaus LLC (“EmberHaus Method,” “we,” “our,” or “us”) collects, uses, and protects the personal information you provide when using our website, booking platform, and related services. By accessing our website or participating in our classes, events, or offerings, you agree to the terms of this Privacy Policy.

1. Who We Are

EmberHaus Method is a mat-based Pilates and strength training concept owned and operated by EmberHaus LLC, located at:
📍 129 St. Matthews Ave, Suite A, Louisville, KY 40207

Our website and booking services allow users to explore our offerings, purchase memberships and class packs, schedule classes, and connect with our studio.

2. Information We Collect

We collect personal information to deliver an exceptional studio and online experience. The information we collect may include:

A. Information You Provide to Us

When you interact with EmberHaus—whether online, in person, or through our scheduling software—you may provide:

  • Full name, email address, phone number, and mailing address

  • Account login details (if applicable)

  • Payment and billing information (processed securely via third-party providers)

  • Health or fitness information voluntarily shared to ensure safe participation in our classes

  • Communication preferences and marketing opt-ins

  • Feedback, testimonials, or photos you voluntarily provide

B. Information Collected Automatically

When you visit our website or booking platform, we may automatically collect:

  • Device information (browser type, operating system, IP address)

  • Usage data (pages visited, duration, referral source)

  • Cookies and similar tracking technologies to enhance functionality and performance

C. Information From Third Parties

We may receive additional information about you from our trusted partners, including:

  • Mariana Tek (class booking and account management)

  • Stripe (payment processing and transaction management)

  • Email marketing and CRM platforms that help us manage communications

3. How We Use Your Information

Your information helps us create a safe, seamless, and personalized experience. We may use it to:

  • Process transactions and manage your bookings or memberships

  • Send class confirmations, schedule updates, and studio announcements

  • Respond to inquiries and provide customer support

  • Send promotional or marketing communications (with your consent)

  • Improve our services, website, and class offerings

  • Ensure compliance with legal, accounting, and regulatory obligations

  • Protect against fraud, abuse, or misuse of our systems

4. How We Share Information

We do not sell your personal data.

We may share limited information with:

  • Third-party service providers (such as Mariana Tek for scheduling and Stripe for payment processing) who assist in delivering our services and are contractually bound to protect your data

  • Marketing or communication partners (for example, to send newsletters or event announcements)

  • Legal authorities or regulatory bodies if required by law or to protect our rights, safety, or property

All third parties are required to process your data securely and in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve functionality and navigation

  • Analyze website performance and usage patterns

  • Support marketing and promotional efforts

You can modify your browser settings to block or delete cookies, though this may affect the site’s performance.

6. Email and SMS Communications

By providing your contact information, you consent to receive transactional and promotional communications from us.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

Please note: transactional communications (e.g., booking confirmations, receipts) are required to deliver our services and cannot be unsubscribed from.

7. Data Security

We use commercially reasonable security measures—including encryption, password protection, and restricted access—to safeguard your personal data.

While we take precautions to protect your information, no system or network is completely secure. You acknowledge and accept this risk by using our services.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (for example, for accounting or tax purposes).

Once no longer needed, your data is securely deleted or anonymized.

9. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from anyone under the age of 18.

If you believe we have inadvertently collected such data, please contact us and we will promptly remove it.

10. Third-Party Websites

Our website or communications may contain links to third-party websites (including event partners, social media platforms, or affiliate sites).

We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies before sharing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect business changes, new legal requirements, or evolving best practices.

Any updates will be posted here with a new “Effective Date.” Your continued use of our services after such updates signifies acceptance of the revised terms.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

EmberHaus LLC
📍 129 St. Matthews Ave, Suite A
Louisville, KY 40207
📧 hello@emberhausmethod.com
📞 [Insert Phone Number]